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Accidental Death FAQs

What is Accidental Death Insurance?
Accidental Death Insurance provides a benefit to your beneficiary(ies) in the event you die from a covered accident.

Can I be denied Accidental Death coverage?
If you are age 18 or older who has at least 30 full days of continuous subscription service, residing in a state where the benefit is offered and we have your basic insured information on file you are eligible for the accidental death benefit.

Is coverage available for my dependents?
No. Coverage is only available for the primary insured subscriber only.

What expenses can Accidental Death proceeds cover?
It’s really up to you.  While no amount can bring back a loved one who dies in an accident, proceeds can help reduce the financial burden.  The money can be used towards burial and funeral costs, mortgage, rent, other living expenses, educational expenses, funding retirement, medical costs etc.

What does Accidental Death cover and what is the benefit amount?
Generally, the plan provides 24 hour accidental death insurance protection resulting in death of the insured against covered accidents anywhere in the world, on or off the job, on business - vacation – at home. We will pay a $100,000 Accidental Death Benefit, if you die from a covered Injury resulting, directly and independently of all other causes, from a Covered Accident while the Policy and Your coverage is in force.  The loss of life must occur within 90 days of the Covered Accident. Please see the Summary of Coverage here for additional information.

What is not covered by Accidental Death Insurance?
A few brief examples of injuries or activities not covered by this Accidental Death plan are; suicide, self- inflicted injuries, committing a felony or an assault, participation in a riot or Terrorist Act, bungee jumping, parachuting, skydiving, parasailing, hang-gliding, war, flights (except commercial flights, private aircraft for pleasure flying, passenger in military aircraft flown by AMC), racing speeding contests, not properly licensed as an operator of a motor vehicle, sickness, disease, bodily or mental infirmity, bacterial or viral infection or medical or surgical treatment thereof, intoxication, voluntary ingestion of any narcotic, drug, poison, gas or fumes unless as prescribed by a Physician, active duty service in the military. The Group Master Policy will be the prevailing document for consideration of any payable benefit.

How do I designate a beneficiary to my policy? 
Upon activating your eligible ROK Mobile plan, ROK Mobile will email you a beneficiary designation form to complete your designated beneficiary. This information will be important to have on file in the event there is a claim. Should you have additional questions please contact a customer service representative at 1-844-446-7765.

How does my beneficiary receive the policy benefits if I am killed in an accident?
Your beneficiary will contact the Claim Administrator, Broadspire, a Crawford company. Complete all items on the required claim form, attach all appropriate documents, and mail or fax to: Broadspire, a Crawford company, P.O. Box 792190, San Antonio, TX 78279, Phone Number 855-307-9249 Fax Number 855-830-3719. 

Please reference Policy # 9908-07-49


How do I change a beneficiary to my policy?
Please contact an agent at 855-307-9249. Please reference Policy # 9908-07-49.

When will my coverage begin? 
As soon as you successfully activate service with ROK Mobile, you are immediately covered.

Once enrolled, when does my Accidental Death coverage end? 
The date you are no longer an active ROK Mobile subscriber for which payment is made. The date the ROK Mobile Accidental Death Master Policy should end.  Whichever comes first. 

Who is the insurance carrier? 
Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at new.chubb.com. Insurance provided by Federal Insurance Company. All products may not be available in all states. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. Chubb, PO Box 1600, Whitehouse Station, NJ 08889-1600.

How to file a claim:
To obtain a claim form contact the Claim Administrator, Broadspire, a Crawford company. Complete all items on the required claim form, attach all appropriate documents, and mail or fax to: Broadspire, a Crawford company, P.O. Box 792190, San Antonio, TX 78279, Phone Number 855-307-9249 Fax Number 855-830-3719.
Please reference Policy # 9908-07-49

If I activated my ROK Mobile subscription through a retail store location am I automatically eligible for this insurance benefit?

Yes, you are eligible, however, you must provide your basic insured information (full legal name, mailing address, email, etc.) to ROK Mobile thru the website to complete the subscription process to be eligible for the Accidental Death Insurance benefit as well as be subscribed for a plan that includes this benefit.

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