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Burial & Cremation Insurance FAQs

How do I designate a beneficiary to my policy?
Upon activating your eligible ROK Mobile plan, ROK Mobile will email you a beneficiary designation form to complete your designated beneficiary. This information will be important to have on file in the event there is a claim. Should you have additional questions please contact a customer service representative at 1-844-446-7765.

How does my beneficiary receive the policy benefits if I am killed in an accident?
Your beneficiary will contact the Claim Administrator, Broadspire, a Crawford company. Complete all items on the required claim form, attach all appropriate documents, and mail or fax to: Broadspire, a Crawford company, P.O. Box 792190, San Antonio, TX 78279, Phone Number 855-307-9249 Fax Number 855-830-3719. Please reference Policy # 9908-07-49

How do I change a beneficiary to my policy?
Please contact an agent at 855-307-9249. Please reference Policy # 9908-07-49.

How to file a claim
To obtain a claim form contact the Claim Administrator, Broadspire, a Crawford company. Complete all items on the required claim form, attach all appropriate documents, and mail or fax to: Broadspire, a Crawford company, P.O. Box 792190, San Antonio, TX 78279, PHONE NUMBER 855-307-9249 Fax Number 855-830-3719. Please reference Policy # 9908-07-49

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