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Welcome to the US ROK Mobile Help Center, we are here to help you:Email us at firstname.lastname@example.org
Talk to us live at (877) 644-1182
(Our calling hours are Monday to Friday from 9:00 am to 10:00 pm and Saturdays from 9:00 am to 6:00 pm EST)
- ★ Do I have to download a dialer from the Google Play Store or iTunes?
- ★ How do I make a call?
- ★ Do I need to dial an access number?
- ★ The native dialer is coming up after I try to connect my call. Is that how it is supposed to work?
- ★ Can I make calls to both cell phones and landlines?
- ★ How do I view my calling details?
- ★ With ROK Mobile can you use data while on a call (Voice over LTE)?
- ★ What is my monthly service fee?
- ★ How do I sign up for ROK Mobile?
- ★ How do I know if my device is compatible with ROK Mobile?
- ★ What happens if all of the plan LTE data is used?
- ★ Can you use your device as a hotspot with ROK Mobile?
- ★ How does the 60+ Country Unlimited plan work?
- ★ How does the Unlimited International Texting plan work?
- ★ How do the Anywhere Minutes work?
- ★ How can I purchase anytime minutes?
- ★ What is ROK Talk?
- ★ How do I login to the ROK Talk app?
- ★ Can I change my plan to a different one?
- ★ What is the MyROK application?
- ★ How do I access my ROK Mobile account?
- ★ Can I manage my account online?
- ★ How can I make a payment?
- ★ How do I manage my data?
- ★ What is local number portability?
- ★ Will ROK Mobile charge me any fees for porting my service?
- ★ How long will it take to port my number?
- ★ Should I cancel my existing service before porting my mobile number to ROK Mobile?
- ★ How will I know when the port to ROK Mobile is complete?
- ★ What happens to my old service once my number finishes porting?
- ★ What is ROK Mobile Rewards?
- ★ How do I register?
- ★ How do I claim this reward?
- ★ How do I access my Grocery rewards coupon?
- ★ I'm not able to login to my account.
- ★ How do I reach out to ROK Mobile Rewards?
- ★ What is Data Stretcher?
- ★ Who can get Data Stretcher?
- ★ How much does the Data Stretcher cost?
- ★ How do I turn Data Stretcher off and on?
- ★ When I turn Data Stretcher off or on, is it immediate or is there a lag time?
- ★ How much more video can I watch with Data Stretcher?